Terms & Conditions

1. Operator and acceptance

This website and the relevant studio services are operated by Moonivory Studio Pty Ltd, ACN 672 491 338 and ABN 67 672 491 338, at Level 1, 15 Shoreham Drive, Mornington, VIC 3931, Australia. By accessing the website, submitting an enquiry, making a booking or using a service, you agree to these Terms & Conditions and the policies incorporated by reference.

If you book for another person, organise a corporate program or act for a participant, you confirm that you are authorised to provide the relevant details and that the participant will be informed of terms that apply to their attendance. If you do not agree, do not use the website or book a service.

2. Services and information

Moonivory Studio may offer group yoga classes, meditation and mindfulness sessions, breathwork, workshops, private instruction, corporate wellness services, lifestyle coaching and related activities. Descriptions, schedules, instructors, locations, availability and program content may change for operational, safety or quality reasons.

Website information is general and is not medical, psychological, physiotherapy, dietary or other professional health advice. Participation does not create a practitioner-patient relationship. Seek advice from an appropriately qualified professional about any medical condition, injury, pregnancy, medication or concern that may affect participation.

3. Eligibility, health and safety

You are responsible for deciding, with appropriate professional advice where necessary, whether a service is suitable for you. Before and during participation, disclose relevant injuries, pregnancy, health conditions, mobility limitations or other safety concerns to the instructor. Stop immediately and seek assistance if you experience pain, dizziness, shortness of breath or other concerning symptoms.

Follow reasonable instructor directions, use equipment only as intended and respect capacity, age and prerequisite requirements. We may modify or decline participation where reasonably necessary to protect the participant, other clients, staff or property. Emergency assistance may be sought when reasonably considered necessary.

4. Bookings and accounts

A booking is not confirmed until it is accepted through the applicable booking process and any required payment is received. You must provide accurate, current information and promptly notify us of changes that affect the booking. Do not submit false information or impersonate another person.

Where a third-party booking or payment service is used, its terms may also apply. Those terms do not remove rights that cannot lawfully be excluded. Keep booking confirmations and notify us promptly if details appear incorrect.

5. Prices, payment and tax

Prices are displayed or quoted in Australian dollars unless stated otherwise. Applicable GST is included where legally required. We may correct an obvious pricing or description error before a service is supplied and will offer an appropriate choice where payment has already been made.

Payment must be made using an accepted method. You authorise applicable charges and confirm that you are entitled to use the payment method. Failed, reversed or disputed payments may result in suspension of a booking or membership while the matter is resolved.

6. Cancellations, changes and refunds

Cancellation and rescheduling conditions may vary by class, workshop, private appointment, package, membership or corporate program and will be stated at booking or in a written proposal. Please provide as much notice as possible. Late cancellation or non-attendance fees may apply where a reserved place cannot reasonably be reallocated.

We may cancel, reschedule, relocate, substitute an instructor or modify a service because of illness, insufficient attendance, emergency, safety, venue or circumstances beyond reasonable control. Where we cancel and cannot provide a reasonable alternative, we will provide the remedy required by applicable law and any more favourable written booking condition.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, statutory warranty or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law. Refund decisions are made consistently with those mandatory rights.

7. Memberships, passes and promotions

Memberships, class passes, packages, gift cards and promotional offers may have stated validity periods, usage limits, eligibility rules, transfer restrictions and included services. Unless the offer says otherwise or the law requires a different result, they are for personal use and cannot be resold or exchanged for cash.

Promotions may be withdrawn or corrected where published in error, misused, duplicated contrary to the offer, or affected by fraud. Any change will not remove rights already accrued under a confirmed transaction except where legally permitted.

8. Studio conduct and property

Treat participants, staff, neighbours and property respectfully. Harassment, discrimination, intimidation, unsafe conduct, deliberate disruption, intoxication, unauthorised recording, commercial solicitation and damage are not permitted. Follow hygiene, footwear, equipment, quiet-zone, photography and mobile-device directions communicated by the studio.

Personal belongings remain your responsibility. We take reasonable care but are not responsible for loss or damage except to the extent caused by our failure to exercise due care or where liability cannot lawfully be excluded. Report lost property promptly; unclaimed items may be handled in accordance with a reasonable studio procedure.

9. Website use

Use the website only for lawful personal or legitimate business purposes. Do not interfere with its operation, attempt unauthorised access, introduce malicious code, scrape content in a way that burdens the service, evade security, misrepresent affiliation, or use information to send unsolicited communications.

The website is designed to work locally with project-hosted assets. Availability may be interrupted for maintenance, technical issues or events outside our control. We do not guarantee that every browser, assistive technology or device will display the site identically, but we aim to maintain reasonable accessibility and compatibility.

10. Intellectual property

Unless otherwise stated, website text, branding, layouts, graphics, program materials, photographs, recordings and other original content are owned by or licensed to Moonivory Studio and are protected by applicable intellectual property laws. You may view and make reasonable personal use of the website, but may not reproduce, republish, sell, adapt, distribute or commercially exploit protected material without permission or a lawful exception.

Moonivory Studio names, logos and distinctive branding may not be used in a way that suggests endorsement, partnership or affiliation without written permission.

11. User content and feedback

If you voluntarily submit a testimonial, review, photograph, suggestion or other content for publication, you confirm that you have the necessary rights and that it is lawful, accurate and does not infringe another person’s rights. We will seek any additional consent required for public use of identifiable images or sensitive stories.

You grant us a non-exclusive permission to use approved published content for the agreed purpose. You may request that future public use stop, subject to material already lawfully printed, distributed or required to be retained.

12. Privacy and cookies

Personal information is handled in accordance with the Privacy Policy. Browser storage and similar technologies are addressed in the Cookie Policy. Those policies form part of the overall terms governing your use of the website, but privacy rights are not waived by accepting these terms.

13. Consumer guarantees and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. Nothing in these terms is intended to exclude, restrict or modify a non-excludable right, guarantee, condition, warranty, remedy or liability.

To the maximum extent permitted by law, and subject to non-excludable rights, we are not liable for indirect, special or consequential loss that was not reasonably foreseeable, or for loss caused by your failure to follow reasonable safety instructions, inaccurate information you supplied, unauthorised use, or events outside our reasonable control. Any permitted limitation will be interpreted narrowly and will not apply where prohibited by law.

Where the law permits a remedy to be limited, our liability may be limited to supplying the service again or paying the reasonable cost of having the service supplied again, at our option. This limitation does not apply where it would be unfair, unreasonable or unlawful in the circumstances.

14. Indemnity

To the extent permitted by law, you are responsible for reasonably foreseeable loss caused by your unlawful conduct, deliberate misuse of the website, infringement of another person’s rights or material breach of these terms. This clause does not require you to compensate us for loss caused by our negligence, breach of law or failure to meet a non-excludable obligation.

15. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, such as natural disaster, epidemic, public health direction, utility or communications failure, venue closure, industrial action, transport disruption or government action, except for payment obligations already due and rights that cannot legally be excluded. We will take reasonable steps to minimise disruption and communicate material changes.

16. Suspension and termination

We may suspend or end access to a service for serious or repeated breach, non-payment, fraud, unsafe conduct, harassment or other reasonable operational or legal grounds. Where practicable, we will explain the reason and provide a reasonable opportunity to respond. Any refund or outstanding payment will be handled according to applicable law and the relevant booking conditions.

17. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, without excluding mandatory consumer or privacy rights that apply in another jurisdiction. Before starting formal proceedings, the parties should attempt in good faith to resolve a dispute by written notice and reasonable discussion.

Nothing in this clause prevents either party from seeking urgent relief, using a consumer regulator or tribunal, making a privacy complaint, or exercising another right that cannot be limited by contract.

18. General provisions

If a provision is invalid or unenforceable, it will be read down where possible and otherwise severed without affecting the remainder. A delay in exercising a right is not a waiver. We may transfer these terms as part of a genuine sale or reorganisation of the business, provided this does not reduce mandatory rights. You may not transfer a booking or contractual right except as permitted by the relevant service conditions or with consent.

We may update these terms for legal, operational or service changes. The version in effect when a booking is made generally governs that booking unless a change is required by law or agreed with you. Continued website use after publication of revised website terms indicates acceptance for future use.

19. Contact

For a booking or terms enquiry, describe the service, booking date and requested outcome. Avoid sending unnecessary health information in an initial message.